• Adhering to best practices and international standards, including ISO 9001:2015 for quality management systems, ISO 31000:2018 for risk management, and institutional excellence standards and ensuring their rigorous implementation and ongoing monitoring.
• Preparing strategic and operational plans in line with the Authority’s vision and aspirations, in line with the vision of the State of Qatar.
• Internal dissemination of the quality policy and its availability to stakeholders and the public, ensuring clarity, relevance, and regular updates.
• Representing the Authority’s vision and mission by providing the best services to ensure the satisfaction of those covered by the Authority’s care.
• Identify risks, address them, take advantage of available opportunities, manage them in compliance with standards, and prepare reports regarding it.
• Digital transformation of the services provided, which in turn contributes to improving the quality of the services provided and enhancing communication between the concerned parties.
• Defining roles, responsibilities and authorities as this contributes to raising the level of performance efficiency.
• Establishing quality objectives aligned with GAMA’s strategic objectives at all levels to drive continuous improvement.
• Continuously monitor, evaluate and improve quality performance through quality objectives, implementation of relevant processes and activities, and performance reviews and follow-up.
• Compliance with all legal, legislative and regulatory requirements in force in the State of Qatar.
• Enhancing awareness among auditors and all concerned parties of the Authority’s roles and objectives.
• Consolidating the concepts of quality culture among the Authority’s employees and raising the level of their competence and skills by increasing their participation in decision-making through continuous training programs for organizational processes, and maintaining effective internal and external communication.
Saad bin Nahar Al Nuaimi
Chairman of the Authority
